Tickets?

Tickets for Prosecco & Fizz Festival are eTickets. eTickets are sent to the email address you used to purchase your tickets. If your ticket has been lost, deleted, or did not arrive then please contact the ticket provider so that they can arrange for your ticket to be sent to you again. Also can you please ensure that you are choosing the correct day and time when purchasing your tickets as there is a small admin fee for any future changes.

Refunds?

We are only able to offer refund for tickets if the event has sold out up to 28 days prior to the event.

If the event is cancelled, the organisers shall not be liable for any costs or expenses incurred by the ticket holder, including but not limited to the ticket cost, transportation & accommodation costs or any other losses of any kind.

ID?

If you to look under 25 you will be asked to provide ID. Valid forms of ID include in-date photo driving licence and passport only.

Re-entry?

Yes, however only during the session that you have booked.

Cards?

All the Prosecco and Fizz Festival bars only accept tokens as payment for drinks, tokens can be purchased from the token station which accepts cash and card. Food however can be purchased by cash or card.

Food or Drinks ?

No drinks or food can not be brought into the festival. Food can be purchased at the event.

Bags?

There will be 100% bag search policy on all bags brought into the event. 

Camera and Photographs?

Personal use cameras are welcome however the taking of photographs and footage for commercial use is prohibited unless arranged with the event organisers. While we allow cameras and tripods, very large lenses are not permitted.

Prosecco & Fizz Festival reserve the right to carry out photography and or video recording at the events for publicity purposes and to reproduce images and footage on our web and socia media sites. By purchasing a ticket you are entering into this agreement, you agree that Prosecco & Fizz Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these matters is owned by Prosecco & Fizz Festival. If you have any objection, should this happen when you attend a show or event, please contact a member of the Event Team.